CareerMakers Recruitment is currently recruiting for a Customer Service Administrator on behalf of a client based in the Wigan (WN5) area.
Key Responsibilities:
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Handling a high volume of customer enquiries via telephone, email and live chat.
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Responding to customer queries professionally, efficiently and in a friendly manner.
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Tracking customer orders and providing updates on delivery statuses.
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Investigating delivery issues, missing orders, returns and general customer complaints.
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Liaising with warehouse and dispatch teams to resolve customer queries and ensure orders are processed smoothly.
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Maintaining accurate customer records and updating order information on internal systems.
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Confident using computers and a range of IT systems, with good general computer skills.
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Able to work in a fast-paced warehouse environment and manage multiple tasks at once.
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Thick-skinned, resilient and able to remain calm and professional when dealing with difficult or frustrated customers.
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Excellent communication skills, both written and verbal.
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A positive, proactive attitude with a strong focus on customer satisfaction.
Requirements:
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Online retail experience
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Strong written and verbal communication skills
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Confident using IT systems and customer service software
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Ability to process customer requests quickly while maintaining accuracy
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Excellent problem-solving skills and the ability to escalate issues appropriately
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Good telephone manner and customer service skills
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High level of attention to detail
Monday - Friday
8:30am - 5pm
If you have the relevant experience and are interested in this opportunity, please apply with your CV or contact us directly to discuss the role further
