Freightserve recruitment are looking for a Export / Import Clerk for a major Freight Forwarder based in the Manchester area.
We are looking for a dedicated Air Export / Import Operator to join our fantastic team. in this role, you will be responsible for the end-to-end coordination of air export and import shipments, ensuring the smooth, accurate, and timely movement of freight while adhering to company procedures, customer requirements, and industry regulations.
Key Responsibilities:-
• Manage Aerospace, AOG (Aircraft on Ground), and time-critical shipments in accordance with customer SOPs, contractual requirements, and agreed service levels
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export and import documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export and Import customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.
Required experience:-
• Proven knowledge of air export and import operations
• Export and import customs understanding.
• Customer service and stakeholder management.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office.
Benefits:-
• 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Up to 10 days international remote working*
• Free Eye Test *
• Paid overtime opportunities, including rota-based weekend cover and out of hours work
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test*, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
Working hours are Monday - Friday (Apply online only)
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
