Interim Transformation Lead-
The Role We are looking for a heavyweight Transformation lead to steer a critical piece of work centered on offshoring and outsourcing. Following a period of significant change, the focus is now on streamlining our operational footprint and finding the most efficient way to scale our back-office functions without losing our specialist edge.
What you’ll be doing
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Operational Review: Assessing current "onshore" processes and identifying what can be moved to offshore hubs or third-party partners.
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Execution & Migration: Designing the roadmap to move high-volume tasks (Claims, Finance, IT) to new locations while keeping the lights on.
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Vendor Management: Leading the charge on partner selection—evaluating which BPO providers or group service centres are the best fit.
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Setting the Standard: Designing a governance framework to ensure all outsourced work meets the high regulatory standards of the London Market.
What we’re looking for
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Sector DNA: You’ve done this before in a specialty insurance or Lloyd’s environment. You understand the complexity of the business.
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Change Heavyweight: You have a track record of delivering offshoring projects from the initial strategy right through to the "go-live."
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Stakeholder Navigating: You can manage the difficult conversations that come with outsourcing, keeping senior leadership and teams on side.
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Delivery Focus: You’re a "completer-finisher"—you don't just write the strategy; you make sure it actually works in practice.
The Essentials
