We are recruiting for a Service Administrator, Service Receptionist or Automotive Customer Service Administrator to join an established commercial vehicle dealership in Bicester. Applicants must have excellent customer service and administration skills, be confident using Microsoft Office and have the right to work in the UK. Previous automotive experience is advantageous but not essential.
Location: Bicester, Oxfordshire
Salary: £29,410.94 per annum
Hours: 44.5 paid hours per week | Monday to Friday rotating shifts of 7:00am–4:00pm, 8:00am–5:00pm or 9:00am–6:00pm, plus 1 in 3 Saturday mornings, 8:00am–12:00pm
Job Type: Permanent, Full Time
Why Apply?
£29,410.94 annual salary
30 days holiday including bank holidays
Additional holiday with length of service
Option to purchase up to 3 additional holiday days
Training and progression into an Accredited Service Advisor role
Free annual Class 4 MOT
Company pension and Personal Accident Scheme
Employee referral bonus scheme
Cycle to Work and EV Salary Sacrifice schemes
Paid paternity leave
Free on-site parking
Company uniform provided
Service Administrator Role
Welcome customers and manage service reception enquiries
Answer telephone calls and support Service and Parts Advisors
Prepare workshop job cards and arrange customer pre-calls and follow-up calls
Update customers on vehicle servicing and repair progress
Process retail invoices and maintain accurate service records
Monitor work in progress (WIP) and support workshop scheduling
Maintain a professional reception and customer waiting area
Service Administrator Requirements
Previous customer service or administration experience
Strong communication skills and a professional telephone manner
Confident using Microsoft Office, including Excel, Word and Outlook
Good organisational skills and attention to detail
Ability to manage multiple tasks within a busy environment
Experience using Kerridge or automotive dealer management systems is advantageous
Previous automotive dealership or service reception experience is desirable
Must be based in the UK with the right to work
How to Apply
If you're interested in this Service Administrator vacancy in Bicester, please apply with your CV and one of our consultants will contact you upon receipt.
All applications will be treated in the strictest confidence.
Consultant: Jason Evans - Octane Recruitment
JEOJ
Octane Recruitment is one of the UK's leading Automotive and Motor Trade recruitment agencies. We recruit across the UK for main dealerships, independent garages, bodyshops, fleet operators, HGV companies, manufacturers, engineering businesses and head office functions, placing permanent, temporary and contract staff.
If this Service Administrator role isn't quite right, we also recruit for similar positions including Automotive Service Administrator, Service Receptionist, Service Advisor, Aftersales Advisor, Service Coordinator, Workshop Administrator, Warranty Administrator and Customer Service Advisor roles across the UK
