Customer Service Representative
Permanent | Fully Office Based | Tyldesley, Greater Manchester | £34,000–£36,000
Love looking after customers, keeping things organised and making sure everything runs smoothly? Then this could be the role for you!
I'm recruiting a Customer Service Representative on behalf of an established and growing international business operating within the industrial and manufacturing sector.
This is a fantastic opportunity to join a busy Customer Experience team, supporting customers across the UK and wider EMEA region. You'll play an important role in ensuring orders run smoothly from the moment they are placed through to final delivery, keeping customers informed, resolving queries and working closely with colleagues across the business to deliver an excellent customer experience.
If you're someone who takes ownership, enjoys building relationships and gets satisfaction from keeping customers happy, I'd love to hear from you!
What's involved?
You'll take responsibility for a portfolio of customers, acting as their main point of contact and ensuring they receive a responsive, professional and reliable service.
Your responsibilities will include:
Managing the full customer order process, from order entry and acknowledgement through to amendments, fulfilment and delivery.
Building strong relationships with allocated customers and becoming a trusted point of contact for their day-to-day requirements.
Keeping customers updated on order progress, stock availability, lead times and delivery schedules.
Monitoring outstanding and overdue orders, proactively identifying potential delays and working with internal teams to find solutions.
Maintaining accurate customer records and order information within the company's ERP system.
Handling customer enquiries, complaints and service issues, taking ownership through to resolution.
Working closely with Sales, Supply Chain, Planning, Warehouse, Logistics and Finance to ensure customer expectations are met.
Communicating any changes to delivery dates or customer requirements promptly and professionally.
Monitoring customer service performance, including on-time delivery, response times, complaint resolution and order accuracy.
Identifying opportunities to improve processes and enhance the overall customer experience.
What are we looking for?
I'm keen to speak with people who have previous experience in a customer service, order management, sales administration or similar customer-facing role.
You'll ideally bring:
Experience managing customer orders from initial receipt through to delivery.
Excellent communication skills and the confidence to build relationships with customers and internal stakeholders.
Strong organisational skills and the ability to manage multiple priorities in a busy environment.
Excellent attention to detail, particularly when processing orders and maintaining accurate information.
A proactive approach to problem-solving, with the confidence to take ownership and resolve customer issues.
The ability to work collaboratively with different departments to achieve the best outcome for customers.
Good IT skills, particularly Microsoft Outlook and Excel.
A positive, professional and customer-focused attitude.
Experience within manufacturing, engineering, industrial or distribution environments would be advantageous.
Knowledge of ERP systems such as Microsoft Dynamics 365 Business Central or SAP would also be beneficial, although experience with similar systems will be considered.
What's on offer?
Salary of £34,000–£36,000 depending on experience.
Great benefits package!
Permanent opportunity within an established international business.
Fully office-based position in Tyldesley.
Opportunity to work with customers across the UK and EMEA.
A varied role with plenty of interaction across different departments.
The opportunity to make a genuine contribution to customer satisfaction and business performance.
Interested?
If you're an experienced Customer Service Representative who enjoys taking ownership, building customer relationships and ensuring orders are delivered efficiently, I'd love to hear from you.
Apply today or get in touch for a confidential discussion.
Send your CV to (url removed) or call for more information on (phone number removed)
INDBSO
