Rent and Income Advisor
Location: Croydon, Stockwell and Wimbledon
Department: Rental Income
Salary: £30,675 per annum
Contract: Temporary
Work Pattern: Mon-Fri - 9am - 5pm
About the Role
We are recruiting an experienced and proactive Rent and Income Advisor to support residents with rent payments, reduce arrears and promote financial wellbeing.
You will work closely with residents, housing teams and external agencies to maximise rental income, provide welfare benefit advice and support individuals in managing their finances.
Key Responsibilities
-
Monitor and manage current and former tenant rent arrears.
-
Agree repayment plans and support residents to maintain payments.
-
Provide welfare benefits, budgeting and debt advice.
-
Liaise with Housing Benefit, DWP and debt recovery agencies.
-
Support residents with benefit applications and appeals.
-
Assist with tracing former tenants and recovering outstanding debts.
-
Issue arrears letters and legal notices in line with procedures.
-
Maintain accurate records and produce performance reports.
-
Work with housing teams to prevent evictions and improve financial inclusion.
Requirements
-
Experience in rent arrears management, housing or income recovery.
-
Knowledge of welfare benefits, debt advice and housing procedures.
-
Strong communication, negotiation and problem-solving skills.
-
Ability to manage sensitive financial situations professionally.
-
Good organisational and administrative skills.
-
Confident working independently and as part of a team.
About You
We are looking for someone who is organised, approachable and confident in supporting residents with financial challenges while taking a proactive approach to income recovery.
Interested? Apply today to join a dedicated housing team and help residents achieve greater financial stability
