Job Title: Customer Service Administrator
Location: Huddersfield (on-site)
Salary: £26,125 basic + bonus and shift allowance (up to £28,195)
Job Type: Full-time 37.5 hours per week
Loom Talent is recruiting a Customer Service Administrator for a specialist transport and logistics business. You'll be based at their Huddersfield control centre, supporting the planning, dispatch and resource teams.
What you'll be doing:
Handling customer queries by phone, email and SMS, investigating and resolving complaints and keeping a clear record of how each one was resolved
Using the planning and CRM systems to find information, input data and reconcile products loaded against products delivered, investigating any discrepancies
Supporting the Resource Managers with stakeholder communications and maintaining the resource system and working with the Control Centre analyst team on management information
Reviewing agency drivers' hours submissions and once authorised, raising, sending and tracking purchase orders, including for driver medicals, random drug and alcohol tests and external training providers
Planning periodic driver training (annual refreshers, defensive driving) and arranging ADR renewals, keeping the driver capability matrix up to date
Providing general admin support, such as collating overtime availability across locations and producing summary plans for field managers and Driver Training Instructors
What we're looking for:
A customer service and admin background
High attention to detail
Planning, ATOSS or PO systems experience is a bonus
Hours (choose one):
Monday to Friday, 9am to 5:30pm
Or a 4 on 4 off rota covering days and weekends
Rota shifts are earlies (5:30am to 4:30pm) and lates (10am to 9pm)
37.5 hours per week on either pattern
To apply, or for a confidential conversation, contact Kieran Hayes at Loom Talent
