Temporary - Office Administrator
DE3, Debry
Monday – Friday 9am – 5pm
£15.38 per hour
Temporary 6-8 weeks
Role Purpose
To provide excellent customer service and administrative support within a busy office. The role involves being a key point of contact for customers, handling enquiries, coordinating appointments and supporting the smooth delivery of projects and services.
Working closely with the operations and site teams, the Customer Service Administrator will ensure customer requests are dealt with efficiently, records are kept up to date and communication is maintained throughout each project.
The role requires good organisational skills, attention to detail, a basic understanding of Excel and a friendly, professional approach to customer service.
Role Responsibilities
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Answer incoming calls and emails, responding to customer enquiries in a friendly and professional manner.
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Act as a first point of contact for customers, providing information and assistance where required.
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Handle customer queries, concerns and complaints, ensuring they are dealt with efficiently.
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Support the day-to-day administration of landscaping and grounds maintenance services.
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Schedule appointments, site visits and maintenance work, liaising with customers and operational teams.
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Maintain accurate customer records and update internal systems.
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Use Microsoft Excel for basic data entry, updating spreadsheets and maintaining records.
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Assist with preparing quotations, invoices and other relevant documentation.
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Communicate with site teams to provide customers with updates on ongoing work.
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Process customer requests and ensure information is passed to the relevant departments.
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Carry out general administrative duties, including filing, scanning and organising documents.
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Work closely with colleagues to ensure the smooth running of daily operations.
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Ensure a high standard of customer service is maintained at all times.
Skills required
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Good written and verbal communication skills
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Friendly and professional telephone manner
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Basic understanding of Microsoft Excel
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Good organisational and time management skills
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Strong attention to detail
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Ability to handle customer enquiries efficiently
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Confident working independently and as part of a team
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Positive attitude and willingness to learn
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Landscaping or grounds maintenance experience desirable but not essential
