Neighbourhood Officer
Location: Norfolk (NR15)
Salary: £38,000 per annum
Contract: Permanent
Working Hours: 37 hours per week, Monday to Friday
Working Arrangement: Field Based / Hybrid
Start Date: ASAP
About the Role
Service Care Solutions are currently recruiting for an experienced Neighbourhood Officer to join a well-established Housing Association based in Long Stratton, Norfolk.
This is an excellent opportunity for an experienced housing professional to take ownership of a varied housing portfolio, delivering high-quality tenancy and neighbourhood management services.
The role is predominantly field based, working directly with residents across a designated geographical patch, with some office-based working required.
The successful candidate will be responsible for managing tenancies, conducting estate inspections, addressing anti-social behaviour and ensuring residents receive a proactive, supportive and customer-focused service.
Key Responsibilities
Manage a designated patch of mixed-tenure properties, providing comprehensive tenancy and neighbourhood management services.
Conduct regular estate inspections, tenancy audits and property visits to maintain safe, clean and well-managed communities.
Manage tenancy matters including sign-ups, succession, abandonment, tenancy breaches and enforcement action.
Investigate and manage anti-social behaviour (ASB), working alongside residents, police, local authorities and other relevant agencies.
Support vulnerable residents, identifying safeguarding concerns and making appropriate referrals to specialist services.
Respond to tenancy enquiries, complaints, rent and service charge queries within agreed timescales.
Carry out property viewings and tenancy sign-ups, ensuring new residents understand their rights and responsibilities.
Work closely with repairs teams, contractors and other departments to resolve communal repairs and estate management issues.
Support tenancy sustainment through early intervention, resident engagement and partnership working.
Prepare accurate case notes, reports and legal documentation, attending court proceedings where required.
Ensure compliance with relevant housing legislation, safeguarding requirements and organisational policies.Candidate Requirements
Previous experience working as a Neighbourhood Officer, Housing Officer, Tenancy Management Officer or similar within social housing.
Strong experience of end-to-end tenancy management and managing a designated housing patch.
Good understanding of housing legislation, tenancy enforcement procedures and anti-social behaviour management.
Experience conducting estate inspections, tenancy audits and resident visits.
Knowledge of safeguarding procedures and supporting vulnerable residents.
Experience managing tenancy breaches, complaints and complex housing cases.
Excellent communication, organisational and problem-solving skills.
Ability to manage a varied caseload independently while maintaining a customer-focused approach.
Confident using housing management systems and Microsoft Office.
Understanding of rents, service charges and leasehold management.A relevant housing qualification, such as CIH Level 3 or above, would be advantageous.
Please note: This is a predominantly field-based position, requiring regular travel throughout the designated housing patch.
The successful candidate will also be required to undertake a Basic DBS check.
Salary & Benefits
£38,000 per annum
Permanent employment
37-hour working week, Monday to Friday
23 days annual leave, increasing by one day per completed year of service up to 28 days
Workplace pension scheme
Private healthcare scheme
Opportunities for professional development
Field-based working with a degree of flexibilityHow to Apply
If you are an experienced Neighbourhood Officer or Housing Officer looking for your next permanent opportunity, please get in touch.
Contact: George Westhead
Recruitment Agency: Service Care Solutions
Email: (url removed)
Alternatively, apply today with your most up-to-date CV for immediate consideration.
Service Care Solutions also offers a referral bonus for successful candidate referrals. Please get in touch for further details
