We are currently recruiting for an experienced Business Rates Officer to join a busy Revenues team within a local authority environment.
You will play a key role in the administration, billing, collection and recovery of Non-Domestic Rates (NNDR), ensuring accuracy, compliance with legislation, and maximising income collection for the Council.
📌 Key Responsibilities
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Administer the billing, collection and recovery of Business Rates
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Maintain and update Business Rates records to ensure accurate billing and collection
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Open, close and amend Business Rates accounts
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Process payments and set up Direct Debits
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Apply reliefs, exemptions and discounts in line with legislation
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Review, check and authorise refunds and adjustments
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Maintain and update rating lists and property records
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Trace absconded debtors and take appropriate recovery action
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Determine and implement the most appropriate recovery action for outstanding debts
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Deliver a high standard of customer service when dealing with enquiries
✅ Requirements
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Proven experience working in Business Rates (NNDR) within a local authority
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Strong knowledge of billing, collection and recovery processes
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Experience using MRI / Capita Academy (Revenues & Benefits system)
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Ability to manage a varied caseload and work to deadlines
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Good understanding of Business Rates legislation and procedures
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Strong attention to detail and organisational skills
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Excellent communication and customer service skills
💡 Desirable
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Experience dealing with complex recovery cases or enforcement
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Knowledge of Valuation Office Agency processes / rating list changes
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Previous experience in a Revenues or Finance team within local government
