Sea & Air Freight Operator - Deep Sea LCL & FCL - Freight Forwarding - Manchester - £35,000-£45,000
About the Company
Our client is an established international freight forwarding business providing sea freight, air freight, customs and logistics solutions worldwide.
They are looking to recruit an experienced Sea & Air Freight Operator to manage the import operations for one of their major clients.
The role involves managing the full end-to-end import process across deep sea LCL, FCL and air freight, covering quotations, bookings, shipment coordination, customs clearance, cargo release, delivery and invoicing.
You will take ownership of shipments from start to finish, working closely with customers, overseas agents, carriers, hauliers, suppliers and internal teams to ensure excellent service and operational efficiency.
Sea & Air Freight Operator - The Details
£35,000-£45,000, DOE
Monday to Friday, fully office-based
Training provided on relevant operational and customs systems
Responsibility for a major client's international import operations
Varied role covering sea and air freight, quotations, pricing, customs and invoicing
Full end-to-end shipment management
Supportive and collaborative working environment
Flexibility to assist other departments when required Sea & Air Freight Operator - Requirements
Previous freight forwarding experience, ideally across sea, air and import operations
Knowledge of deep sea LCL, FCL and air freight imports
Experience with freight forwarding systems and knowledge of BIFA Terms and Conditions is advantageous
Understanding of international freight procedures, documentation and customs clearance
Experience managing shipments from quotation through to completion
Knowledge of shipping lines, airlines, overseas agents and hauliers
Commercial awareness and experience obtaining, negotiating and managing freight rates
Ability to manage customer accounts and day-to-day operational requirements
Strong customer service, communication and relationship-building skills
Excellent organisation, attention to detail and time management
Ability to prioritise workloads, meet deadlines and work under pressure
Proactive approach to problem-solving and taking ownership
Flexible approach with a willingness to support the wider business Sea & Air Freight Operator - Responsibilities
Manage end-to-end LCL, FCL and air freight import operations for a major client
Obtain and negotiate freight rates, prepare quotations and manage pricing enquiries
Arrange bookings with shipping lines, airlines, overseas agents and suppliers
Monitor shipments and keep customers updated on progress and delays
Coordinate pre-alerts, customs documentation, cargo release, collections and deliveries
Prepare arrival notices, shipment documentation and customer invoices
Check supplier invoices, manage freight costs and resolve billing discrepancies
Maintain accurate shipment records and update operational systems
Act as the main customer contact, resolving queries and operational issues
Identify opportunities to improve service, efficiency and account profitability
Support colleagues and other departments when required
Ensure compliance with company procedures and industry regulations About Us
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