Operations Executive 🚀
Linlithgow | Hybrid Working
9am-5pm Mon-Fri
Do you love bringing order to complexity? Enjoy building relationships, improving processes and making things happen? 👀
We're looking for an Operations Executive to join a growing organisation where you'll play a pivotal role in delivering exceptional experiences, supporting business growth and ensuring operations run seamlessly.
This is far more than a traditional administration role. You'll become a central part of the business, working closely with clients, stakeholders and colleagues to coordinate programmes, enhance processes, manage key systems and drive operational excellence.
If you enjoy variety, thrive on responsibility and want to see the direct impact of your work, this could be the opportunity you've been looking for.
What You'll Be Doing ✅
As Operations Executive, you'll sit at the heart of the organisation, supporting the successful delivery of training and study programmes while creating an outstanding experience for clients and stakeholders alike.
Your responsibilities will include:
Coordinating training, content updates, reviewing materials for accuracy and quality, and uploading documentation and resources to ensure clients have access to relevant, up-to-date information throughout their journey with the business.
Building strong relationships with clients and acting as a trusted point of contact
Coordinating client onboarding activities to ensure a smooth service delivery
Delivering virtual onboarding and training sessions to help clients confidently navigate and use company systems
Guiding clients through processes, answering questions, and providing ongoing support
Managing client communications and ensuring stakeholders remain informed and engaged
Maintaining accurate records and updating information across multiple systems
Reviewing documentation and content to ensure accuracy and attention to detail
Responding to queries and resolving issues in a professional and timely manner
Supporting the wider team with administrative and operational activities
Identifying opportunities to improve processes and enhance the client experienceWho Will Succeed in This Role? 🤔
This role is perfect for someone who is:
Proactive and able to take initiative without waiting to be asked
A confident communicator who can build strong relationships with clients and colleagues
Highly detail-oriented, with the ability to identify system errors and inconsistencies
Passionate about delivering an exceptional standard of client service
Organised and able to manage multiple tasks effectively
Positive, proactive, and solutions-focused
A strong team player who enjoys collaborating with and supporting others
Comfortable learning new systems and working across multiple platforms
Proud of the quality and accuracy of their work
Enthusiastic, adaptable, and keen to contribute to a fun and supportive team environmentWhy Join? 🎁
This is an opportunity to join a business that values initiative, collaboration and continuous improvement.
In return, you'll benefit from:
A varied role with genuine autonomy and responsibility
Hybrid working arrangement: office-based Monday to Thursday, with home working on Fridays. Following successful completion of the 3-month probation period, employees will also have the option to work from home on Thursdays.
A supportive, fun and collaborative culture
Ongoing development and long-term career potential
Excellent benefits package on completion of probationReady for your next challenge?
If you're looking for a role where you can combine relationship management, operational excellence and continuous improvement while making a visible impact every day, we'd love to hear from you.
Please send your CV to (url removed) or call (phone number removed) for more information! 📞
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
