Managing Agent Relationship Officer – Leasehold & Service Charges
Braxfield Recruitment is working with one of the UK’s largest housing associations to recruit a Managing Agent Relationship Officer. This role suits someone who knows leasehold inside out and is happy holding external managing agents to account.
The role
You’ll manage a portfolio of external managing agents and management companies that look after around 18,000 properties. You’ll make sure they meet their statutory and regulatory obligations and give residents a good service that is value for money. You’ll report to the Managing Agent Relationship Manager. It’s a busy, varied role where you’ll plan your own workload.
Key responsibilities
Be the main contact for customer queries about services from managing agents, making sure issues are resolved quickly and properly
Keep a matrix of all managing agents, covering contracts for cleaning, grounds maintenance and window cleaning, plus costs and payment frequency
Read, interpret and explain complex leasehold documents and variable service charge provisions
Support the Manager with Section 20 consultations, solicitor enquiries, court cases and First-tier Tribunal hearings
Investigate and resolve disputes with managing agents, and escalate quality concerns to freeholders
Build internal controls and a clear audit trail showing agents are meeting their legal responsibilities
Attend AGMs and resident meetings
Work with Property Services on cyclical maintenance, major works and sinking funds
Keep the managing agent and management company databases accurate and up to date
What you’ll need
CIH Level 3 qualification, or equivalent experience
In-depth knowledge of the Landlord and Tenant Act 1985 in relation to leasehold compliance and service charges
Experience preparing and managing Section 20 and Section 20B notices
Knowledge of the Building Safety Act 2022 and the Leasehold and Freehold Reform Act 2024
Excellent communication and interpersonal skills, with the ability to adapt to different audiences
Strong organisational skills, high attention to detail and the ability to manage competing deadlines
Numerate and accurate with figures (desirable)
Interested?
Apply now with your CV, or contact Matt Low at Braxfield Recruitment on for a confidential chat.
Braxfield Recruitment specialises in social housing and property services recruitment. We are acting as an Employment Agency for this vacancy.
Job title: Managing Agent Relationship Officer
Location: Basingstoke / Hybrid
Rate: £26 - £28/hr umbrella
Contract: Interim 6 months
