Are you confident working in a fast-paced environment, managing competing priorities and delivering excellent customer service?Join us as a Housing Assistantand play an important role in supporting teams across the business through high-quality administration and effective customer support.
Key Responsibilities
Develop and maintain effective and positive working relationships with colleagues and teams across the business
Allocate and prioritise tasks efficiently to ensure they are completed within timescales
Support the delivery of small projects within the team as required by management
Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
Deliver excellent customer service to internal and external customers
Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
Update relevant IT systems accurately following every customer contact
Manage tasks effectively, responding to queries and resolving matters at first point of contact where possibleMore About You
Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
Experience of delivering an effective customer-focused service
Ability to effectively prioritise workload and manage competing tasks
Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
Strong organisational skills and attention to detail
Ability to work collaboratively and build positive working relationships across teamsChoosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Flexible working
All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your familyInclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the essential criteria.Reasonable adjustments are available throughout the process, just contact our Resourcing Team at .
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. We reserve the right to close early upon appointment of the right candidate
