Customer Service Executive
Reigate
Office Based, Permanent
£25,000 - £28,000 per annum
Are you someone who loves talking to people, building relationships, and helping people through excellent communication and service? If so, this could be the perfect opportunity to kick start your career in a professional and rewarding environment.
This is an exciting opportunity to join a growing business where personality, attitude, and ambition matter more than experience.
Whether you are currently working in customer service or looking for your first professional role, this position offers full training and the chance to build a long-term career in a supportive environment.
Our client is a fast-growing, award-winning digital marketing agency that is investing heavily in its commercial team. Known for delivering results-driven digital solutions, they are looking for ambitious, people-focused individuals who enjoy building relationships, delivering outstanding customer experiences, and helping clients get the most value from the services they use.
The role
This is a people-focused role where you will act as the point of contact for a portfolio of clients. You will build relationships, check in with clients regularly, answer questions, provide updates, and ensure every client has a positive experience.
Key responsibilities include:
Building strong relationships with clients over the phone and by email
Acting as the main point of contact for client enquiries
Providing exceptional customer service and support
Gathering feedback and ensuring clients remain engaged
Working alongside the SEO team and provide performance reports and google rankings to clients
Maintain customer records up to date on the CRM.
Working closely with colleagues across different teams
Identifying opportunities to strengthen client relationships
Keeping accurate records and updating internal systems
The Candidate
We are looking for a confident and enthusiastic individual who enjoys working with people, thrives in a fast-paced environment, and is eager to build a successful long-term career.
A people person who loves building relationships
Confident communicator both written and verbal
Positive with a can-do attitude
Organised and ability to manage multiple tasks
Keen to learn and develop your career
Motivated by progression
Comfortable picking up the phone and speaking to clients
What is on offer:
Salary of £25,000 - £28,000
Full training and ongoing support
Friendly and supportive team culture
Modern office environment
Casual Dress
The opportunity to build a long-term career within a growing business
Interested? Click ‘Apply’ today
