ASB officer

CV-Library • Hertford, Hertfordshire • 2h ago

We are seeking an experienced and proactive Anti-Social Behaviour (ASB) Officer to join a busy housing team. You will be responsible for investigating and resolving reports of anti-social behaviour, tenancy breaches, and neighbourhood disputes, helping to create safer and more sustainable communities.

Key Responsibilities

Manage a caseload of ASB, nuisance, harassment, and tenancy breach cases from initial complaint through to resolution.
Investigate reports of anti-social behaviour using a victim-centred and evidence-based approach.
Conduct interviews with complainants, witnesses, and alleged perpetrators.
Gather and assess evidence including witness statements, CCTV footage, diary sheets, and professional reports.
Develop and implement action plans to resolve cases and support vulnerable residents.
Work closely with local authorities, police, legal teams, support agencies, and community organisations.
Prepare legal documentation and attend court hearings where required.
Issue warnings, notices, injunctions, and take enforcement action in line with legislation and organisational policies.
Ensure accurate case recording and maintain detailed records on housing management systems.
Identify safeguarding concerns and make appropriate referrals.

Essential Experience & Skills

Previous experience managing ASB cases within a housing association, local authority, or social housing environment.
Strong knowledge of ASB legislation, housing law, and tenancy enforcement.
Experience preparing legal case files and supporting court action.
Ability to manage complex caseloads and prioritise workloads effectively.
Excellent communication, negotiation, and conflict resolution skills.
Experience working in partnership with police, safeguarding teams, and external agencies.
Proficient in housing management systems and Microsoft Office.