We are pleased to be working on behalf of an established specialist supplier serving the construction and manufacturing sector who are looking for a customer-focused, commercially minded Internal Sales Executive to join its team in Norwich.
This is a service-led sales role, ideal for someone who enjoys speaking with customers, solving problems, building long-term relationships and identifying opportunities to grow existing accounts.
There are no aggressive sales targets. The focus is on delivering excellent customer service, building trust and developing business through a proactive, relationship-led approach.
Key Responsibilities
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Manage inbound telephone and email enquiries, understanding customer requirements and recommending suitable products.
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Source products, check availability, prepare competitive quotations and process orders accurately.
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Build strong relationships with existing customers, encouraging repeat business and account growth.
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Identify opportunities to upsell and cross-sell relevant products.
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Make occasional outbound calls to reconnect with lapsed customers and explore new business opportunities.
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Liaise with suppliers to negotiate pricing, confirm availability and coordinate deliveries.
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Resolve customer queries and delivery issues professionally.
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Work collaboratively with colleagues to ensure a smooth and efficient service.
Previous Skills & Experience:
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An excellent telephone manner and strong written communication skills.
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The ability to build rapport and develop lasting customer relationships.
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Confidence identifying sales opportunities without a high-pressure approach.
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Good organisational skills and attention to detail.
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Strong problem-solving skills and the ability to manage enquiries through to completion.
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Confidence using email, spreadsheets and general business systems.
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A flexible, team-focused attitude suited to a small business environment.
Experience in internal sales, telephone sales, customer service, account management or a trade-related role would be beneficial. Experience in a technical, industrial or trade supply environment would be advantageous, although a willingness to learn is equally important.
Benefits:
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Salary of up to £30,000, depending on experience.
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Annual profit share of up to £3,000.
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A friendly, supportive team environment.
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An established customer base and opportunities to develop accounts.
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Varied responsibilities across sales, customer service, purchasing and supplier negotiation.
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A relationship-focused sales environment without aggressive targets
