Service Desk Analyst
Widnes
£33,476
Fixed Term Contract (12-month contract)
Full Time
Here at Halton Housing, we are looking for an experienced and proactive Service Desk Analyst to work across our vibrant organisation.
Hours: 37 hours per week (Monday - Friday)
Duration: Fixed Term Secondment (12 months)
What You’ll Do:
· Log, prioritise and manage ICT support requests, ensuring service levels are met.
· Configure, image and deploy ICT equipment, including laptops, tablets and mobile phones.
· Provide 1st and 2nd line technical support, resolving issues where possible.
· Create user guides and training materials to support self-service and knowledge sharing.
· Support service improvement through issue analysis and process recommendations.
· Manage ICT onboarding and offboarding processes, including inductions and user training.
· Maintain accurate records within Active Directory and configuration management systems.
What You’ll Need:
· Experience troubleshooting and resolving ICT issues, including Office 365 applications.
· Knowledge of Windows operating systems and mobile device support (iOS, Android and Windows).
· Understanding of ICT legislation, regulations and best practice.
· Strong customer service and communication skills.
· Ability to follow procedures, analyse information, solve problems and escalate issues where required.
What You’ll Get:
· 30 day holiday entitlement (increasing to 33 days after 3 years’ service), plus bank holidays
· Opportunity to buy or sell holidays
· Competitive salary
· Electric Vehicle Salary Sacrifice Scheme
· Flexible and Hybrid working
· Supported training and development opportunities
· Health and Wellbeing Cash Plan
· Competitive Pension Scheme
Why Halton Housing?
At Halton Housing, our purpose is Improving People's Lives. We're looking for people who share our values:
· We are Honest – we build trust through openness, integrity and accountability.
· We are Dynamic – we embrace change, seek opportunities and continually improve.
· We Care – we put people first and make a positive difference to our customers, colleagues and communities.
If this sounds like you and you're looking for a role where you can make a real difference, we'd love to hear from you.
We may close this vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible
