Service Support Administrator
📍 King's Cross, London
🕒 Monday-Friday, 8am-5pm
💼 Permanent
An exciting opportunity has arisen for an experienced Service Support Administrator to join a growing business in King's Cross. This is a busy and varied role supporting the service team, coordinating engineers, managing customer communications and ensuring service activities are delivered efficiently.
The successful candidate will play a key role in the day-to-day running of the service department, working closely with customers, engineers, subcontractors and suppliers to maintain high service standards.
Responsibilities
Managing and issuing engineer schedules
Coordinating planned and reactive maintenance visits
Updating customers on engineer attendance and schedule changes
Monitoring job progress and completion
Producing and issuing service reports
Preparing and managing customer quotations
Scheduling subcontractor visits
Producing and issuing RAMS documentation
Obtaining and reviewing subcontractor RAMS
Raising purchase orders
Processing supplier invoices
Updating PPM planners and service schedules
Maintaining accurate CAFM records
Creating and updating customer accounts and service contracts
Assisting with monthly reports and live works updates
Handling incoming calls and service requests
Liaising with customers, engineers and subcontractorsAbout You
To be considered, you should have:
Experience within HVAC, Facilities Management, Building Services or a similar engineering environment
Strong administration and coordination skills
Experience using CAFM systems
Good knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Excellent communication skills
Strong organisational skills and attention to detail
Ability to prioritise and manage a busy workload
A proactive and professional approach
Strong customer service skillsPersonal Attributes
We are looking for someone who is:
Reliable and trustworthy
Self-motivated
Organised and disciplined
Positive and professional
Able to use initiative
Passionate about delivering excellent service
A strong team player with a can-do attitudeWhat's On Offer?
Permanent full-time position
Monday-Friday working hours
King's Cross location
Supportive team environment
Career development opportunities
Opportunity to join a growing and innovative business
Exposure to market-leading service management technologyThis position would suit an experienced Service Administrator, Service Coordinator, Helpdesk Administrator or Facilities Administrator looking to join a business that values its employees and offers genuine opportunities for progression
