Belmont Recruitment are currently looking for a Homefinder and Registration Advisor to join Derby City Council's Housing Team on an initial 3-month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.
Key Responsibilities
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Register new applicants for social housing and update existing applications when household circumstances change.
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Carry out verification checks to confirm eligibility.
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Assess housing need and award priority in line with the Housing Allocations Policy.
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Support applicants through the rehousing process, including placing bids on behalf of vulnerable people and those in the Emergency (Homeless) band to help them move on from temporary accommodation.
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Review inactive applicants or those who repeatedly refuse properties; remove them from the register where appropriate under agreed policies.
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Create property adverts for Homefinder Partner landlords and assist with the mutual exchange registration process.
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Provide guidance and support to partner landlords.
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Contribute to team targets and service plans.
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Work with internal and external partners to maintain high performance and customer service standards.
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Handle customer enquiries efficiently.
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Complete clerical and administrative tasks.
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Use Derby Homes’ computerised systems and new technology.
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Attend team meetings, conferences and training as required.
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Demonstrate commitment to equality policies, comply with all personnel, health & safety and safeguarding policies, and undertake any other duties appropriate to the grade.
Essential Requirements
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Experience working as a Homefinder and Registration Advisor
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Knowledge of the Part 6 Housing Act 1996
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Awareness of welfare benefits
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Social Housing experience
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Experience of dealing with customers by telephone and/or face to face
Please apply with an up to date CV ASAP if this role would be of interest to you
