We are looking for an enthusiastic and motivated IT Support Apprentice to join a Managed Service Provider (MSP) team in Northampton. This is an excellent opportunity for someone looking to begin their career in IT whilst gaining hands-on experience and a recognised qualification.
You will work alongside experienced engineers supporting a range of business customers, learning how to diagnose technical issues, deliver excellent customer service, and maintain IT systems across multiple environments.
Key Responsibilities
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Provide first-line technical support to customers via phone, email and remote support tools.
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Log, categorise and prioritise support tickets using the service desk system.
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Troubleshoot hardware, software and connectivity issues.
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Assist with the setup and configuration of PCs, laptops, mobile devices and peripherals.
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Support Microsoft 365 environments, including Outlook, Teams and SharePoint.
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Help maintain user accounts within Active Directory and Microsoft Entra ID.
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Escalate more complex incidents to senior engineers when required.
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Assist with desktop deployments and hardware replacements.
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Maintain accurate documentation of incidents, requests and resolutions.
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Learn and follow IT security best practices and company procedures.
Skills & Attributes
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Passion for technology and IT.
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Strong communication skills.
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Excellent customer service attitude.
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Good problem-solving ability.
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Ability to work independently and as part of a team.
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Basic understanding of Windows operating systems and Microsoft Office
