Are you passionate about travel and delivering exceptional customer service? We have an exciting opportunity for a Customer Service & Post Sales Executive to join a growing travel business based in Leeds!
If you're highly organised, love problem-solving and thrive in a fast-paced environment where no two days are the same, this could be the perfect next step in your travel career.
You'll play a vital role in ensuring customers enjoy a seamless experience from the moment their holiday is booked right through to their return home.
The Role
As a Customer Service & Post Sales Executive, you'll be the go-to person for all things post-booking, ensuring every detail is taken care of and customers receive outstanding service throughout their journey.
Your responsibilities will include:
- Managing post-booking enquiries, amendments, upgrades and cancellations.
- Preparing and issuing travel documentation, including road books.
- Liaising with suppliers to manage booking changes and resolve queries.
- Keeping customers informed of schedule changes and important travel updates.
- Investigating and resolving post-travel enquiries.
- Maintaining accurate booking records and delivering excellent customer aftercare.
What We're Looking For
- Previous experience in travel, customer service or post-sales support.
- Excellent organisational skills and strong attention to detail.
- A confident communicator with a genuine passion for helping customers.
- Ability to multitask and prioritise in a busy environment.
- A proactive, positive attitude with excellent problem-solving skills.
- Experience using Sabre or Dolphin would be advantageous.
Why Apply?
This is a fantastic opportunity to join a dynamic travel business where customer experience is at the heart of everything they do. You'll become part of a supportive team, play an important role in delivering memorable travel experiences and have the opportunity to further develop your career within the travel industry.
Ready for your next opportunity in travel?
If you're passionate about delivering exceptional service and love making sure every holiday runs smoothly, we'd love to hear from you!
Please follow the instructions to apply, attaching your CV. For any questions please contact Gemma on (phone number removed) or (url removed)
