WHAT'S IN IT FOR YOU?
-
Competitive hourly rate
-
Opportunity to make a real impact supporting local people
-
Supportive public sector team environment
-
Clear processes, training and guidance to help you succeed
-
Varied day-to-day work with autonomy and structure
MUST HAVE'S
-
Experience in a customer-focused, casework or support role
-
Strong communication skills (written and verbal)
-
Confidence handling sensitive conversations with empathy
-
Excellent organisation and ability to manage a busy workload
-
Good IT skills and confidence using databases/systems
NICE TO HAVE'S
-
Experience within housing, homelessness or tenancy support
-
Understanding of safeguarding and working with vulnerable people
-
Experience working in a local authority or public sector setting
-
Knowledge of relevant housing legislation and guidance
SO, WHAT WILL YOU BE DOING?
-
Managing a caseload and delivering timely, accurate support
-
Speaking with customers to understand circumstances and agree next steps
-
Assessing needs, risks and suitability of available options
-
Keeping clear, detailed records and updating systems accurately
-
Liaising with internal teams and external partners to progress cases
HELPFUL EXTRAS
-
Flexible approach and ability to adapt to changing priorities
-
Commitment to confidentiality, professionalism and best practice
-
Positive, proactive attitude with a solutions-focused mindset
