12 month contract
Remote or Hybrid from London
We are working with a global leading gaming brand who are looking for an experienced D2C / eCommerce Operations professional to drive operational excellence, standardisation and continuous improvement across a global direct-to-consumer network.
This role would suit someone from a large consumer, retail, technology, electronics or eCommerce business with experience managing complex, multi-market operations.
Key responsibilities:
Drive global D2C process standardisation and continuous improvement
Identify and resolve operational, fulfilment and supply chain issues
Manage and improve 3PL, warehousing and logistics partner performance
Support system integrations, enhancements, UAT and partner onboarding
Analyse KPIs and operational data to identify improvement opportunities
Support new market launches, SKU growth and operational expansion
Work closely with Commercial, Finance, IT, Supply Chain and Operations teams
Develop business cases, improvement plans and executive-level reportingAbout you:
Strong experience in D2C, eCommerce, supply chain, logistics or operational excellence
Demonstrable experience with 3rd Party Logistics, fulfilment and logistics
Proven track record delivering process improvement and standardisation
Experience with systems integration, UAT and operational implementation
Strong analytical and stakeholder management skills
Comfortable operating across a complex, global organisationIf you have experience improving large-scale D2C or eCommerce operations and enjoy solving complex operational challenges, we'd like to hear from you
