Customer Services Administrator

CV-Library • Bromley Town, Greater London • 14h ago

Customer Services Administrator Bromley, Kent £23,842 per annum Permanent, Part Time

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a part-time basis you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment. This is a part time role, working Wednesday, Thursday and Friday.

What you’ll be doing:

Handling a high volume of inbound calls and enquiries with professionalism and care
Responding to customer correspondence via email and letter
Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

A confident communicator with a strong telephone manner
Excellent written and verbal communication skills
Good computer literacy and attention to detail
A team player with strong organisational skills and the ability to prioritise effectively
Someone who enjoys investigating and resolving issues
If you have financial services experience this is of benefit but it is not essential.