A new opportunity has arisen within a professional services organisation, with many awards under their belt and a prestigious reputation, they are seeking a new role in their team.
£45,000 - £55,000 - Mayfair - 3 days in the office 2 from home
Benefits include: Yearly Bonus, 25 days holiday + Bank holidays, Hybrid & Flexible Working, Private Medical Insurance, Private Dental Insurance, Pension 8% contribution, continuous professional development funding and much more.
This roles purpose is to bring together, analyse and activate customer, market and business insight, enabling evidence-based decision-making, improving client outcomes and supporting strategic planning.
Working with stakeholders across the firm, you will interpret qualitative and quantitative information, identify trends and opportunities, and translate findings into clear, actionable recommendations. Combining analytical thinking, stakeholder engagement and strategic problem-solving, the focus of the role is on interpreting, synthesising and communicating insight rather than simply collecting it.
You will help connect information from across the business, turning data and findings into meaningful recommendations that support decision-making and future priorities. With broad business exposure, varied project work and regular engagement with senior stakeholders, this is an excellent opportunity for a naturally curious analyst looking to make a visible impact.
Key accountabilities:
Consolidate customer, market and business insight into a central, accessible repository
Analyse qualitative and quantitative information to identify trends, opportunities, risks and areas for improvement
Develop clear recommendations that support business priorities and decision-making
Produce insight reporting, presentations and executive summaries for a range of stakeholder audiences
Partner with Product, Marketing, Client Experience and Commercial teams to support planning and strategic initiatives
Identify insight gaps and support further analysis or research where required
Contribute to the development of insight governance, processes and best practice Competencies/skill set
Strong analytical and critical-thinking skills, with the ability to draw meaningful conclusions from complex information
Excellent communication and presentation skills, adapting messages for different audiences
Strong attention to detail whilst maintaining focus on commercial and strategic priorities
Naturally curious, proactive and comfortable working with ambiguity
Strong relationship-building and stakeholder management skills
Organised and able to manage multiple priorities in a fastpaced environment
Confident using data and insight to influence thinking and support decision-makingQualifications/experience required
Essential:
2-3 years' experience in an Insight Analyst, Customer Insight, Business Analysis or similar analytical role
Experience working within Professional Services
Experience synthesising information from multiple sources into actionable recommendations
Experience producing reports, presentations and management information
Proficiency with Microsoft Excel and PowerPointDesirable
Experience within a regulated financial services environment
Experience working with customer feedback, survey data, CRM data or market research
Understanding of customer journey mapping and customer tools or taxonomy development
Familiarity with Power BI, CRM platforms and data visualisation tools
