Good Afternoon,
I am currently representing Lambeth Council who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Service Operations Analyst this role will be based at: SW2 1RW,
The right candidate will:
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Welcoming people to IT support
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Managing the queue of people waiting
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Assessing the issue the user presents
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Referring people to the appropriate supporting service
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Giving appropriate advice if the user needs the support of a team which is not immediately available
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Keeping the area clean, tidy and professional
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Ensuring there is appropriate signage and that peripheral availability signage is updated
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Fulfilling very basic requests such as the provision of headsets and mice
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Updating request tickets in our ITSM as appropriate.
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Contacting people who have provided a poor user experience score to investigate the detail.
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Liasing with the technical teams to get people seen as needed
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Accessing team calendars etc to check for people who have appointments
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon
