-
Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
-
Support in reviewing contractor RAMS and support with permit approvals.
-
Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
-
Asset Performance & Operations
-
Register and monitor contractor call-outs, repairs and service restoration activities.
-
Maintain asset and defect records through SharePoint and associated systems.
-
Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
-
Monitor maintenance programmes, contractor attendance and service delivery performance.
-
Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
-
Contractor & Service Delivery Support
-
Co-ordinate contractor activities and monitor performance against contractual requirements.
-
Track actions arising from audits, inspections and defect reports.
-
Support delivery of major repairs, refurbishments and modernisation projects.
-
Administration and reporting.
-
Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
-
Prepare KPI reports, dashboards and operational performance information.
-
Support meetings, record actions and track completion.
-
Emergency response and technical support.
-
Provide support during equipment failures, breakdowns and passenger entrapments.
-
Attend site inspections with management and contractors when required.
-
Support engineering teams to maximise equipment availability and minimise downtime.
-
Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
-
Financial & Administrative Support
-
Support in raising purchase orders, processing invoices and maintain accurate records.
-
Support expenditure monitoring and departmental reporting
-
Update departmental trackers including WIP, defects and emergency response records
