Job Title: Income Officer
Location: 1000 Dockside Road, E16 2QU, with work across Stratford Hub and Abbey Road Depot
Working Pattern: Monday to Friday, 36 hours per week
Working Arrangement: Hybrid working available
Rate: £20.38 PAYE / £26.57 Umbrella
Contract Length: 3 months initially, likely extension
Start Date: ASAP
The Role
As an Income Officer, you will manage a caseload of rent accounts across a range of housing tenures, ensuring effective income collection, preventing arrears, and recovering housing-related debt. Working closely with residents, you'll provide advice and support to help sustain tenancies while taking appropriate recovery action in line with housing legislation and council procedures.
You'll play a key role in maximising rental income, supporting residents with Universal Credit processes, and delivering an excellent customer-focused service.
Key Responsibilities
Manage a portfolio of rent accounts and proactively prevent rent arrears
Recover current and former tenant debt across a range of housing tenures
Support tenants with rent-related issues and payment arrangements
Administer Universal Credit rent verifications, managed payments and alternative payment arrangements
Undertake home visits where required
Prepare legal documentation and support court or tribunal proceedings when necessary
Liaise with internal departments and external agencies to maximise income collection
Maintain accurate records and provide management information and reports
Deliver excellent customer service whilst achieving collection targets and service standardsEssential Requirements
✅ Previous income collection experience within a housing rents environment
✅ Proven experience of rent arrears recovery and income collection
✅ Experience using Northgate Housing and RentSense
✅ Knowledge of housing income recovery practices and rent collection processes
✅ Strong understanding of welfare benefits and Universal Credit
✅ Excellent customer service and communication skills
✅ Ability to manage a busy and varied caseload independently
✅ Experience working within strict policies, procedures and collection targets
✅ Strong organisational and case management skills
Desirable Knowledge
Housing legislation relating to rent recovery and tenancy management
County Court and First-Tier Tribunal processes
Local authority housing services
Debt recovery and enforcement procedures
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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