SALES ADMINISTRATOR
NORTH WEST LONDON
£30-32,000 PA
Turn great service into sales, in the engine room of a world class specialist brand.
THE OPPORTUNITY
Our client is a long established British manufacturer of specialist sports equipment, supplying athletes, clubs and partners around the world. Its customer team is moving from a reactive service desk to a proactive sales engine, and this role sits right at the heart of that change.
THE ROLE
You will be the first point of contact for customers and partners by phone, email and in person, processing orders accurately and turning enquiries and quotes into sales, reporting to the Head of Global Sales and Customer Service.
KEY RESPONSIBILITIES
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Drive sales. Go beyond order taking, upselling and cross selling in every enquiry.
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Own the quote pipeline. Follow up quotes with discipline to lift conversion.
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Advise with confidence. Use product knowledge to guide customers to the right solution.
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Process orders accurately. Keep customers updated on lead times and delivery.
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Run the inbox. Manage Zendesk and email queries within agreed timeframes.
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Fix problems fast. Resolve complaints and delivery issues with empathy.
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Keep systems right. Maintain Orderwise ERP records, part numbers and customer data.
ABOUT YOU
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Commercially sharp, with a good grasp of the sales cycle and an eye for opportunity.
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Customer first, knowing great sales are built on trust and excellent service.
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Highly organised, handling high volumes and competing priorities with urgency.
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Excellent with CRM and ERP systems and Microsoft Office, Excel especially.
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Experienced in a fast paced, detail focused admin environment.
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GCSE English and Maths minimum. Zendesk or a manufacturing or retail background a bonus.
WHAT IS ON OFFER
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Salary of up to £32,000PA depending on experience.
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A role that shapes how a respected global brand sells and serves its customers.
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Variety, including a weekend rota and support at occasional sporting events.
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