Call Handler
Swadlincote | £12.96 per hour | Flexible Monday-Friday Day Shifts
Available shift patterns between the hours of 8am till 6pm you can work 8am till 4.30pm/ 8.30am till 5pm 9am till 5.30pm to 9.30am till 6pm - Simply choose the shift pattern that works best for you
Join a Company That Puts Patients First
Are you passionate about helping people and delivering excellent customer service?
We are recruiting on behalf of a leading and growing healthcare provider that is expanding its Bookings Team. This is an excellent opportunity to join a supportive organisation where patient care and employee wellbeing are at the heart of everything they do.
If you enjoy speaking with people, building relationships, and making a positive difference, we'd love to hear from you.
What You'll Be Doing
As a Call Handler, you'll play a vital role in supporting patients by:
Making outbound calls to patients awaiting appointments (these are warm calls only; no cold calling involved)
Booking patients into appointments and ensuring a smooth customer journey
Handling customer queries via telephone, digital channels, and administrative tasks
Providing a professional, friendly, and empathetic service at all times
Taking ownership of customer enquiries and resolving issues efficiently
Accurately updating and maintaining customer records and data
Working closely with colleagues to deliver exceptional service standardsWhat We're Looking For
We're looking for individuals who are:
Customer-focused and passionate about helping others
Confident communicators with an excellent telephone manner
Empathetic, patient, and professional
Organised and able to manage multiple tasks effectively
Comfortable using multiple computer systems
Positive, reliable, and a strong team player
Adaptable and eager to learn new skillsSkills & Experience
Essential:
Good verbal and written communication skills
Basic computer literacy and keyboard skills
Good working knowledge of Microsoft Office (Word & Excel)
Strong listening and problem-solving skills
Basic Maths and English skillsDesirable:
Previous customer service experience, either over the phone or face-to-face
Experience within a contact centre, bookings, administration, or healthcare environmentNo formal qualifications are required.
Why Apply?
No cold calling
Flexible daytime working hours
Supportive and friendly team environment
Opportunity to develop valuable customer service and healthcare experience
Immediate opportunities available
Be part of an organisation making a real difference to patients' livesApply Today
If you're looking for a rewarding customer service role where you can make a genuine impact every day, we'd love to hear from you.
All applications will be reviewed against the requirements of the role, and suitable candidates will be contacted for an initial screening call within 48 business hours.
Blue Arrow is proud to be a Disability Confident Employer and is committed to creating opportunities for everyone.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
