Customer Service Executive | Leamington Spa | £26,000 to £28,000
What you’ll get
£26,000 to £28,000 depending on experience, plus annual bonus
25 days holiday plus bank holidays
37.5 hour week, Monday to Friday
Pension scheme
The company
Our client is a successful UK manufacturer and SME, supplying products to retailers, wholesalers and commercial customers across the country. They have a loyal customer base, a strong reputation for service and a friendly, supportive office where you will be a valued part of the team rather than just a number. Due to continued demand they are looking for a Customer Service Executive to join them.
The role
This is a varied customer service role for someone who likes to stay organised, keep plates spinning and see things through to the end. You will manage a group of customer accounts, making sure orders go out right, deliveries arrive when promised and any problems are sorted quickly and properly.
You will speak to customers every day by phone and email, so you will get to know them well. When something goes wrong, you will be the one who finds out why and puts it right, working with colleagues across the business to make it happen.
Your day to day
Managing your own portfolio of customer accounts and being their main point of contact
Entering and processing customer orders on the company’s ERP system with a high level of accuracy
Tracking orders through to delivery and keeping customers informed at every stage
Resolving delivery problems, returns and replacements, liaising with the warehouse and logistics teams
Responding to customer service enquiries by phone, email and online, including stock levels and pricing
Investigating customer complaints and passing more complex cases to senior colleagues where needed
Keeping customer records and account information up to date
Helping the team find better and quicker ways of working
About you
You have worked in a customer facing office role before and enjoy being the person people come to for answers
You are used to keeping track of orders, deliveries or bookings and making sure nothing slips through the net
You can stay calm and friendly with a customer who is having a bad day
You like to get things right the first time and take pride in the details
You are confident with computers and pick up new systems without fuss
You are happy working on your own initiative but enjoy being part of a small, close team
You are looking for somewhere to settle and build a career, not just a stopgap
Location
Leamington Spa, within easy reach of Warwick, Kenilworth, Coventry, Stratford upon Avon, Southam, Rugby and Banbury, with quick access to the M40.
Why apply through Brellis
We know this business well and work closely with the team, so we can give you a clear picture of the role, the people and the interview process before you go in.
If you are a Customer Service Executive, Customer Service Advisor or Customer Service Administrator looking for a long term role with a well established business, apply today