Tenancy Sustainment Officer

CV-Library • Other • 13h ago

Job Title: Tenancy Sustainment Officer

Location: Midlands Contract Length: 9 Months Rate/Salary: Competitive

The Opportunity

We are working with a leading housing provider who is looking to appoint an experienced Tenancy Sustainment Officer on an interim basis.

This role would suit a housing professional who is committed to helping residents maintain secure, sustainable tenancies. You will play a key part in preventing homelessness by providing practical advice, guidance and tailored support to individuals facing challenges that may affect their ability to remain in their homes.

Key Responsibilities

Manage a caseload of residents who require additional support to maintain their tenancies.
Identify potential risks to tenancy stability and take early action to prevent tenancy breakdown.
Work directly with residents to address issues that could lead to homelessness.
Provide guidance around rent arrears, welfare benefits, household budgeting and financial hardship.
Develop individual support plans in partnership with residents, setting clear objectives and achievable outcomes.
Signpost and refer residents to relevant internal services and external support organisations.
Build effective working relationships with Housing Officers, Income teams and other partner agencies.
Undertake home visits where necessary to assess residents' circumstances and provide appropriate support.
Maintain detailed, accurate case notes and ensure all records are kept up to date.
Ensure all work is carried out in accordance with relevant housing legislation, organisational policies and procedures.
Help improve tenancy outcomes by promoting independence, engagement and long-term housing stability.
Worked with high risk, complex needs tenants previously

About You

The successful candidate will have a background in social housing, tenancy sustainment, homelessness prevention, income management or a similar support-focused environment.

You will ideally demonstrate:

Previous experience managing a caseload within social housing or a related service.
A sound understanding of tenancy sustainment, homelessness prevention and the factors that can lead to tenancy failure.
Experience supporting residents with complex needs or multiple challenges.
Knowledge of welfare benefits, rent arrears management, budgeting and financial inclusion.
Strong communication skills, with the ability to engage effectively with residents from a range of backgrounds.
The ability to develop positive working relationships with colleagues, external agencies and support services.
Excellent organisational skills and the ability to prioritise a varied caseload.
Confidence working independently, using initiative and taking a proactive approach to problem-solving.
An empathetic, patient and practical approach, with a genuine commitment to achieving positive outcomes for residents.