UX/UI - Housing Repairs Transformation
Rate: £600 per day, Umbrella
Location: London / Hybrid - 2/3 days on-site
Contract: Initial 3-month contract
Overview of the UX/UI Designer role
Sellick Partnership is currently supporting a public sector organisation in London with the recruitment of an experienced UX/UI Designer to join a major Housing Repairs Transformation programme on an interim basis.
The organisation is undertaking a significant transformation of its Housing Repairs service, redesigning resident-facing digital experiences to create simpler, faster and more accessible services. The successful candidate will play a key role in shaping how residents report repairs, book appointments, track progress and engage with services through modern digital channels.
Working as part of a multidisciplinary transformation team, you will work closely with Service Designers, Business Analysts, Product Specialists, Developers and Housing Subject Matter Experts to translate complex user and business needs to intuitive, accessible and visually engaging digital solutions.
Key Responsibilities of the UI/UX Designer will include
Designing end-to-end customer journeys and digital experiences across Housing Repairs services
Creating user flows, journey maps, wireframes, prototypes and high-fidelity designs
Producing exceptional visual and interactive designs across web and digital platforms
Developing design systems, interfaces and reusable components that can scale across multiple touchpoints
Translating complex business and user requirements into clear, effective and accessible digital solutions
Working closely with UX specialists, Product teams, content designers and developers to ensure effective delivery of designs
Supporting user-centred design activities, design validation workshops and usability testing
Presenting design work and clearly communicating the rationale behind design decisions to stakeholders
Working closely with the Design Lead and Product teams to develop and refine the overall design direction
Ensuring designs comply with accessibility standards, digital best practice and organisational design principles
Supporting the development of resident-facing self-service channels and digital service improvements
Producing detailed design specifications and assets to support development and implementation
Maintaining a consistently high standard of design quality, attention to detail and visual consistency throughout the design lifecycle
Required experience/qualifications of the UX/UI Designer position will include
Significant experience working as a UX/UI Designer within a complex digital or transformation environment
A strong portfolio demonstrating excellent visual and interaction design skills
Experience designing large-scale digital platforms, products or service ecosystems
Strong experience with customer journey mapping, wireframing, prototyping and interaction design
Experience creating design systems, component libraries and scalable interface patterns
Strong understanding of customer-centred design and service design principles
Experience working with Figma and modern design and prototyping tools
Experience working collaboratively within multidisciplinary teams
Strong communication, presentation and stakeholder management skills
Experience delivering digital products and services within complex or regulated environments
Strong understanding of accessibility, inclusive design and compliance requirements
Ability to work at pace whilst maintaining a high standard of design quality and attention to detail
Desirable experience/qualifications will include
Experience working within local government, housing, public sector, healthcare, utilities or another regulated environment
Experience working within the Government Digital Service (GDS) framework
Knowledge of GDS Service Standards, WCAG 2.2 and GDPR principles
Experience designing customer portals, appointment booking systems, case management platforms or service tracking applications
Experience working with enterprise software or complex business-critical systems
Knowledge of service design methodologies and digital transformation programmes
Experience working across customer-facing and operational systems within housing, repairs, property or facilities management environments
This is a fantastic opportunity for an experienced UX/UI Designer to play a key role in a high-profile Housing Repairs transformation programme, helping to improve digital services and experiences for residents.
How to apply for the UX/UI Designer position
If you believe you have the experience outlined above for this UX/UI Designer opportunity, please apply within. Alternatively, if you would like a confidential chat about the role or organisation, please contact Poppy Coutts at Sellick Partnership to find out more.
Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website
