Contract Support Officer – Social Housing Repairs & Maintenance (Maternity Cover)
Location: Islington, London
Job Type: Full-time, Fixed-Term Contract
Contract Duration: 9–12 months (Maternity Cover)
Salary: Competitive, dependent on experience
Working Arrangement: Monday to Friday, fully office-based (no remote working)
Job Description
We are currently recruiting for an organised, proactive and experienced Contract Support Officer to join a busy team working on a social housing repairs and maintenance contract in Islington.
This position is to provide maternity cover for an initial period of approximately 9 months, with the possibility of extending to 12 months.
This is a fast-paced, office-based role involving the coordination of repairs, scheduling of trades operatives, tenant communication and contract administration.
The successful candidate will play a key role in ensuring repairs are completed efficiently, appointments are managed effectively, and client service standards and KPIs are consistently met.
Key Responsibilities
-
Plan, schedule and coordinate responsive repairs and maintenance works.
-
Manage trades operatives' diaries, allocating jobs according to availability, skills and urgency.
-
Liaise with tenants to arrange, confirm and reschedule appointments.
-
Handle incoming and outgoing calls, responding to enquiries and resolving issues professionally.
-
Monitor ongoing jobs, updating progress and addressing delays.
-
Raise purchase orders for materials, works and subcontractors.
-
Maintain accurate job records and update contract management systems.
-
Upload completion documents, certificates and photographs.
-
Process work orders, variations and job completions.
-
Communicate regularly with the Contract Manager, trades operatives and clients.
-
Assist with reports, meeting minutes and performance monitoring.
-
Ensure all administrative activities meet client KPIs and service level agreements.
Requirements
-
Previous experience in an administrative, scheduling or contract support role.
-
Experience within social housing repairs, property maintenance or construction would be highly advantageous.
-
Excellent organisational and multitasking skills.
-
Strong communication and customer service skills.
-
Confident handling telephone enquiries and communicating with tenants and operatives.
-
Good IT skills and experience using job management or scheduling systems.
-
Ability to prioritise workloads and work effectively under pressure.
-
Strong attention to detail and a proactive, problem-solving approach.
-
Ability to work collaboratively within a busy office environment.
What We're Looking For
We are looking for someone who is reliable, organised and confident managing multiple tasks simultaneously. You should be comfortable working in a busy environment, communicating with different teams and ensuring that jobs progress smoothly from initial booking through to completion.
Please note: This is a fully office-based maternity cover position, expected to last between 9 and 12 months.
How to Apply
If you have relevant experience and are interested in this opportunity, please apply with your up-to-date CV.
We look forward to hearing from you
