We’re looking for a Water Operations Analyst to join our team, supporting the safe and effective operation of our clean water network.
You’ll work closely with Systems Optimisation Engineers, Leakage teams and other colleagues across the business, helping us maintain reliable water supplies, manage pressure and respond effectively when unexpected network issues arise.
What you’ll be doing as a Water Operations Analyst
Investigating pressure issues, customer complaints and network alarms, using data to understand problems and identify solutions.
Supporting planned network isolations and optimisation projects.
Assisting during unplanned and emergency events to minimise disruption to customers.
Helping investigate longer-term network issues, including low pressure, low flows, resilience and network integrity.
Making sure network activities follow the correct operational and risk-management procedures.Base location: Ashford Common (WTW) - TW15 1RU
Working hours: 9 am to 5 pm (or 8 am to 4 pm) Monday to Friday
What we’re looking for
A degree in a technical discipline such as engineering or science would be advantageous, or equivalent practical experience
An interest in hydraulic systems, water networks and clean water operations
Strong analytical and problem-solving skills, with the ability to interpret operational and performance data
Good communication skills and confidence working with a wide range of stakeholders
A proactive approach and genuine willingness to learn and develop a long-term career in the water industry
A full UK driving licence and access to transport would be helpful (but not essential) as some travel across the Thames Water area required for this roleWhat's in it for you?
This role will be paid from £34,820 up to £40,000 depending on skills and experience
26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
Performance-related pay plan directly linked to company performance measures and targets.
Generous Pension Scheme through AON.
Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment
