Resident Liaison Officer (RLO)
Location: Sutton & West London, with travel across London as required
Salary: £35,000 per annum + package
Job Type: Permanent, Full-Time
The Opportunity
We are working with an established contractor specialising in social housing, property maintenance and refurbishment, who is looking to recruit an experienced Resident Liaison Officer to support projects initially based in Sutton and West London.
This is an excellent opportunity for a customer-focused professional with experience in social housing, planned maintenance or refurbishment to act as the key point of contact between residents, site teams and clients, ensuring works are communicated effectively and disruption is kept to a minimum.
Although the initial focus will be on a Sutton-based project, the successful candidate will need to be flexible and willing to travel to other locations across London to support the company's wider contracts when required.
Key Responsibilities
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Act as the main point of contact for residents throughout refurbishment and maintenance works.
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Build positive relationships with residents, tenants, clients and site teams.
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Communicate upcoming works, schedules, access requirements and potential disruption clearly.
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Arrange appointments and coordinate access to occupied properties.
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Handle resident queries, concerns and complaints professionally, resolving issues wherever possible.
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Work closely with site managers, operatives and subcontractors to ensure works run smoothly.
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Maintain accurate records of resident communications, appointments, feedback and complaints.
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Monitor resident satisfaction and help ensure projects are delivered with minimal disruption.
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Support vulnerable residents and provide a professional, empathetic service throughout the works.
The Ideal Candidate
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Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or in a similar customer-facing role.
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Experience within social housing, planned maintenance, property refurbishment or construction would be advantageous.
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Excellent communication, organisational and relationship-building skills.
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A professional, approachable and empathetic manner when dealing with residents.
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Strong administration and record-keeping skills.
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The ability to manage competing priorities and resolve issues effectively.
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A full UK driving licence and willingness to travel across Sutton, West London and other London locations as required.
What's on Offer?
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£35,000 annual salary.
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Company vehicle with fuel card.
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Laptop, mobile phone and iPad.
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20 days' annual leave plus 8 bank holidays.
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The opportunity to join an established contractor delivering social housing maintenance and refurbishment projects across London.
Apply Now
If you have experience in resident liaison, tenant engagement or customer service within social housing or construction, and are looking for your next opportunity, we would welcome your application.
All applications will be handled confidentially
