Job Title: Day Concierge – Receptionist
Location: Kensington, London
Hours: 42 hours per week, working 7:00am–7:00pm on a two-week rota (Week 1: Monday, Tuesday, Friday, Saturday and Sunday; Week 2: Wednesday and Thursday)
Salary: £28,850 per annum
Our client is seeking a polished, service-driven and proactive Day Concierge – Receptionist to join the team at one of London's most prestigious ultra-luxury residential developments.
The development comprises circa 100 exclusive apartments and offers residents a five-star, hotel-style living experience, with amenities including a 24-hour concierge service, valet parking, a 25-metre indoor swimming pool, spa facilities, a private gym, sauna and steam room.
Day Concierge – Receptionist Key Responsibilities
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Welcome residents, guests and visitors in a professional, friendly and attentive manner.
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Manage the day-to-day operations of the front desk and lobby, ensuring a smooth and efficient service.
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Respond to resident enquiries and requests promptly, providing a personalized and service-focused experience.
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Build positive relationships with residents and maintain consistently high levels of customer service.
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Handle telephone calls, emails and face-to-face enquiries professionally.
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Maintain a smart, professional appearance and uphold the development's service standards, procedures and policies.
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Coordinate with colleagues and other departments to ensure residents' needs are met efficiently.
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Manage multiple tasks simultaneously while maintaining attention to detail and a calm, professional approach.
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Ensure all relevant information is communicated clearly during shift handovers.
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Support the wider concierge team in maintaining a welcoming, organized and well-presented reception area.
Candidate Requirements
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Previous experience in a Concierge, Receptionist, Front of House or Guest Relations role, ideally within a luxury residential development or five-star hotel.
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Excellent communication and interpersonal skills, with a confident and professional manner.
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A strong commitment to delivering exceptional customer service.
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Excellent organizational skills and the ability to multitask effectively.
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A proactive, adaptable approach, with the ability to respond to changing resident needs.
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Strong attention to detail and the ability to work effectively as part of a team.
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A polished and professional presentation, with a welcoming and approachable manner.
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Eligibility to work in the UK.
Remuneration and Benefits
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Annual salary of £28,850 gross.
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5.6 weeks of annual leave, inclusive of bank holidays.
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Salary paid monthly in arrears by bank transfer, subject to applicable tax and National Insurance deductions.
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Potential salary review following a successful trial period of at least six months, subject to performance.
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The opportunity to work within an exclusive, ultra-luxury residential development in Kensington