Houghton Regis | Full-Time | Office-Based
We are looking for an experienced and organised Repairs Booker to join our busy social housing maintenance team in Houghton Regis.
This is a fast-paced role where you'll be responsible for managing a high-volume inbox, making outbound calls to tenants, and scheduling maintenance appointments for our engineers. The successful candidate will thrive in a busy environment, be highly organised, and have excellent customer service skills.
Main Responsibilities
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Managing a busy shared inbox and responding to customer enquiries
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Making high volumes of outbound calls to tenants
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Scheduling and booking maintenance repairs for engineers
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Rearranging appointments and updating repair records as required
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Ensuring all jobs are accurately logged on the company system
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Liaising with tenants, engineers and clients to ensure appointments are completed efficiently
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Providing excellent customer service at all times
Essential Skills & Experience
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Previous experience in a Repairs Booker, Scheduler, Planner or Customer Service role
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Experience working within social housing, repairs or property maintenance is highly desirable
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Excellent telephone manner and communication skills
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Strong administration and organisational skills
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Ability to manage a demanding workload in a fast-paced environment
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Good IT skills and attention to detail
Working Hours
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Monday to Friday, 8:00am - 5:00pm
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Required to work until 6:00pm on a rota basis
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One Saturday or Sunday per month
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Additional hours paid at standard hourly rate
Benefits
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Career development opportunities
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Employee Assistance Programme
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Free personal trainer group sessions every Thursday
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Christmas hamper
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Supportive and friendly working environment
Ideal backgrounds: Repairs Booker, Repairs Planner, Maintenance Scheduler, Housing Repairs Coordinator, Service Administrator, Customer Service Advisor or Appointment Booker
