Rare permanent opportunity to join our longstanding, well established telecoms client based in Quedgeley, Gloucester that have a supportive and stable work environment, competitive pay, opportunities for career growth and a very low turnover of staff!
Responsibilities:
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Communicate with customers via phone & email to assist with inquiries and issues
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Provisioning and managing orders for Broadband, Mobile & VOIP systems
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Keeping customers informed of the progress of their orders
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Perform data entry tasks accurately and efficiently
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Resolve customer complaints in a professional manner
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Maintain a high level of phone etiquette at all times
Candidate Attributes:
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Strong communication skills with the ability to interact effectively with customers
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Excellent data entry skills with attention to detail
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Ability to analyse information and solve problems efficiently
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Prior experience of working in telecommunications/internet/mobile highly advantageous but not essential
Hours – Monday – Friday – 8.30am – 5pm with hybrid / flexible working options
Salary - £25-30k depending on experience + benefits
