Admin Officer
Location: Torquay, TQ2-7AZ Monday-Friday 9am-5pm Pay Rate: £12.86ph
If you're calm under pressure, confident speaking with people and passionate about helping others access justice, our client has a fantastic opportunity in Torquay, this role combines customer service, administrative support and operational help to ensure court services run smoothly-especially when users need clarity and reassurance.
What you'll be doing:
- Undertaking administrative tasks to prepare for, facilitate and complete hearing activity
- Supporting users and stakeholders via face-to-face engagement, inbound/outbound telephone contact, and responding to correspondence in different formats
- Using service scripts and knowledge articles to signpost the right support and provide clear, consistent information-particularly for users with specific or complex needs
- Following complaints policies and procedures, providing timely responses to help prevent escalation, and updating systems when required
- Processing work in line with standard operating procedures to meet performance targets and maintain service standards
- Handling case files with accurate data entry and secure information management, complying with retention and data loss protocols
- Managing jury service tasks including selection, deferral, reassignment and attendance tracking, as well as processing related expenses and court fees
- Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies
- Supporting enforcement procedures including financial assessments, fine collection support, and producing basic statistical and financial reports
- Contributing to health and safety operations, including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance
- Identifying risks relating to HMCTS buildings and informing the Senior Person on Site (SPoS) as required
What you'll bring:
- Strong customer service skills with the ability to provide clear, accurate information with empathy
- Confidence communicating with a wide range of people, including those with complex needs
- A careful, compliance-minded approach to data handling and administrative accuracy
- Ability to follow procedures and work to performance and service standards
- Clear, professional judgement-especially when responding quickly to reduce escalation
Additional information:
- You'll also support operational needs such as diary coordination and local administrative requirements, as part of the wider team.
If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.
Ready to make a real difference for users and help keep court services moving? Apply now to be considered for this Customer Service / Court Administrative Support role in Torquay.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
