Complex Care Coordinator
Location: West Midlands (HQ Office-Based with Regional Field Visits)
Salary: Up to £35,000 per annum
Position Type: Full-Time, Permanent
Key Requirement: Valid UK Driving Licence and access to own vehicle
About the Client
Kathryn Rose Consultancy is proud to partner of a fastest-growing healthcare and community support providers in the West Midlands. Delivering specialist 24-hour clinical care spanning Complex Care, Domiciliary Services, and Learning Disabilities, our client supports adults and children managing long-term health conditions such as spinal injuries, acquired brain injury, tracheostomies, PEG feeding, and ventilation.
To support their continued growth, we are searching for a Complex Care Coordinator to join their West Midlands head office.
The Role
This is a versatile, dual-function position combining core rota management with hands-on field supervision. It is ideally suited to a proactive professional who enjoys a fast-paced environment, varied daily responsibilities, and building strong working relationships with both care teams and clients.
Key Responsibilities
-
Roster Management: Build, monitor, and maintain efficient care staff schedules to guarantee 100% shift coverage across all client packages.
-
Field Supervision & Support: Lead staff supervisions, annual appraisals, and team meetings to maintain high clinical standards.
-
Operational Communication: Maintain daily contact with service users, care staff, and internal teams to ensure seamless service delivery.
-
Onboarding & Compliance: Assist in onboarding new care team members, ensuring all personnel files meet strict regulatory standards.
-
Reactive Problem-Solving: Manage last-minute schedule changes, cancellations, and urgent gaps with a calm, effective approach.
-
Multidisciplinary Collaboration: Represent the service alongside Clinical Leads and the Complex Care Manager in MDT meetings, reviews, and commissioner communications.
-
Governance & Quality: Assist with safeguarding cases, incident reporting, and service quality enhancements.
-
Out-of-Hours Support: Participate in a shared on-call rota (typically 1 weekday evening per week and 1 weekend in every 3 to 4 weeks).
What We Are Looking For
-
Industry Background: Minimum 1 year of experience in care coordination, field care supervision, or team leading within a complex care environment.
-
Compliance Knowledge: Sound understanding of CQC regulations, safeguarding protocols, and person-centred care delivery.
-
Transport: Full UK Driving Licence and own reliable transport (essential for regular field visits across the region).
-
Core Competencies: Outstanding organisational skills, strong multi-tasking abilities, and a calm demeanor under pressure.
-
Flexibility: Willingness to occasionally adapt working hours (e.g., early starts or late finishes) to resolve critical care gaps when necessary.
Rewards & Package
-
Competitive basic salary up to £35,000 per annum
-
Free on-site parking
-
Company Pension Scheme & Employee Discount Perks
-
Comprehensive ongoing training and CPD opportunities
-
Clear career progression pathways into senior management and clinical leadership roles
How to Apply
If you are a motivated care coordinator looking for a rewarding, varied role within an expanding healthcare provider, submit your updated CV to Kathryn Rose Consultancy today for immediate consideration
