Customer Facing Co-ordinator (Fixed-Term)
Based in Essex
Fixed-Term basis until 30th April 2027
£27,700 - £31,000 per annum. (Depending on experience)
Your key responsibilities will include:
Connect to plan and schedule the required works via our own in-house operatives and partner contractors.
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To work with all stakeholders to return properties on time and within budget.
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Act as key point of contact to our clients and provide high level of communication regarding works progress, delays and completion timescales.
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Work with the supply chain to ensure the correct materials are available and ordered for operatives in a timely manner.
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Work with Maintenance Supervisors & Working Supervisors to deliver the required quality and specification.
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Liaise with customers regarding planned works.
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Manage the process of debt clearance through the energy utilities providers.
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Create new ways of working which allows greater efficiencies in the work refurbishment process.
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To represent us professionally in meetings and forums.
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To provide aftercare to customers reporting defects.
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Work as part of the team to reduce costs and find efficiencies.
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To undertake flexible working patterns as required to provide effective, customer-focussed services.
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To provide cover in terms of administration and general cover on the phones as required.
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Ensure our customer service and delivery is excellent and continually improves.
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Ensure that our instruction and policies are implemented.
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Demonstrate our governance mechanisms, ensuring appropriate standards of performance, operational effectiveness, probity, safeguarding, risk management, safety, and equality are maintained.
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Participate in projects to achieve the most effective services possible for the community, partners and the organisation.
Required knowledge and skills:
· General maintenance and repairs knowledge and able to plan works on a trade related basis.
· Knowledge of social housing and voids processes and practices.
· Good communication and social skills with a strong customer focus.
· Drive and ability to prioritise void works to tight return dates to minimise void turnaround and rental loss.
· To maintain an effective and professional approach at all times.
· Work with colleagues, other staff, customers and partners to provide efficient and effective services.
· Provide advice and guidance to customers.
· Manage and prioritise own workload to take account of conflicting and changing demands and to meet established deadlines.
· Good knowledge of ICT systems, including software packages such as MS Office, in particular Excel.
Required qualifications and experience
· Relevant qualification or equivalent working experience.
· Previous experience of working in a maintenance related environment and planning of works.
· Experience of social housing voids or planned maintenance management preferable.
· Use of dynamic scheduling tools such as: Connect or DRS.
· Experience of overcoming challenges and finding solutions.
· Worked with clients, contractors and in-house maintenance teams and develops strong working relationships
