Workplace Experience Host

CV-Library • London, London • 3h ago

This is a rotational customer-facing role where exceptional service delivery and strong people skills are essential. You will perform a variety of workplace experience functions, helping to create a world-class first impression of the organisation while upholding CBRE Host values and delivering memorable experiences through moments that matter.

Role Summary:

Support the CBRE community on-boarding process, including new employee orientation, training, workflow assistance and first-day orientation as required Uphold workplace etiquettes and maintain exceptional appearances in the reception area, conference rooms, café, internal floors, and other common areas. Proactively liaise with building and housekeeping services as needed Reinforce culture and community in ways that forge connections between individuals and the organisation Create moments of delight and care through memorable, anticipatory gestures and personalised human interactions Start everyone's day with simple gestures and personal experiences that affirm a natural sense of belonging, elevate the workday and resonate long after departure Provide a world-class, client-facing front of house service Display a positive attitude, body language, and knowledge about the building and its surroundings Promptly and efficiently respond to telephone calls in a welcoming and positive manner Monitor reception inboxes and respond using correct email etiquette Take and pass on accurate messages using multiple technologies including Email and Microsoft Teams Respond to incoming emails, room requests, hospitality bookings, and other enquiries related to the building Ensure reception and workplace areas are always clean, organised and welcoming Liaise with Security and Maintenance teams regarding health and safety matters Support visitors with visitor management requests Send room booking and hospitality confirmations to building users Manage client suite operations on a day-to-day basis using a concierge-style approach Complete daily maintenance and cleaning checklists Ensure IT equipment is operational and provide first-line AV support Prepare and deliver hospitality services including tea, coffee and refreshments Carry out room setups and breakdowns Maintain stock levels and manage storage and pantry areas Manage cloakroom facilities where required Take ownership of office floors and surrounding areas to ensure an exceptional workplace experience Carry out daily floor checks to ensure all areas are operational and ready for use Collaborate with IT, Maintenance, Cleaning and Helpdesk teams to proactively identify and resolve issues Manage stock control within copy hubs Report health and safety observations Complete weekly and monthly operational tasks Support workplace users with requests and enquiries in a prompt and professional manner Promote and uphold workplace standards including clear desk policy requirements Monitor and respond to mailroom and events inboxes using correct email etiquette Maintain stationery supplies and support courier and mail services in accordance with procedures Process incoming and outgoing post and parcels Utilise parcel lockers and notify building users as required Support the planning, setup and breakdown of events Liaise with Catering, Maintenance, Security and Cleaning teams to ensure event requirements are coordinated effectively Maintain event records, forms and spreadsheets Provide regular updates and reporting to management Support and assist team members as required across all service areas

Experience Required:

Ability to comprehend and interpret instructions, correspondence and operational documentation Strong communication skills with the ability to respond professionally to clients, colleagues and management Ability to present information effectively to internal departments and employee groups Intermediate Microsoft Office skills including Word, Excel, PowerPoint, Visio, SharePoint, OneNote and Outlook Comfortable using new technologies, applications, databases, work order management systems, cloud technologies and mobile tools Results-oriented with a passion for achieving goals and exceeding expectations Customer-focused with the ability to build strong relationships and deliver excellent service Ability to establish clear goals, take ownership and demonstrate accountability Degree or qualifications at further education level preferred Minimum 1-2 years' experience in Front Desk, Concierge, Hospitality, Room Management or Customer Service environments preferred

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