The Night Porter supports the smooth running of the hotel during overnight hours, ensuring guest safety, comfort, and excellent service. This role combines security checks, light housekeeping duties, front‑desk support, and early‑morning preparation to maintain high operational standards throughout the night.
Key Responsibilities
-
Provide a warm, professional welcome to late arrivals and assist with check‑ins
-
Conduct regular security and safety patrols across all floors, exits, and external areas
-
Monitor CCTV and report any incidents or unusual activity
-
Handle guest enquiries, requests, and concerns promptly and courteously
-
Maintain cleanliness of lobby, corridors, and public areas during quiet periods
-
Support night audit tasks, including basic administrative duties
-
Prepare early‑morning setups (breakfast area, reception desk, handover notes)
-
Ensure all doors, fire exits, and back‑of‑house areas are secure
-
Assist with emergency procedures when required
Skills & Attributes
-
Strong customer service and communication skills
-
Reliable, calm, and confident working independently
-
Good attention to detail and awareness of safety
-
Ability to manage multiple tasks during quiet and busy periods
-
Professional appearance and conduct
Hours Overnight shifts, typically between 11pm–7am (may vary depending on hotel operations)
