Description
Point of contact for client liaison, interact with Depots to produce maximum productivity and utilisation of plant, equipment and resources. Oversee all day-to-day activities on client schemes and relay back to Depot managers on requirements and Progress.
Key Responsibilities
GTM Point of contact for Client,
Attend client site visits / complete site surveys,
Responsible for checking all job packs for the following day including TM plans have been collated and brief operative on work requirements.
Monitor Client Programme against works booked in via Central Hub and liaise with Depot Manager to ensure resource and kit availability / requirements.
Attend and lead on Programme meetings, highlighting any potential requirements
Supervision of all operatives to ensure a high standard of work is maintained on site including sub-contractors.
Compliance checks to ensure all paperwork is completed correctly and returned to the relevant department. Any paperwork missing to be chased up with the operative and highlighted to relevant Depot Manager
Ensure the completion of a site audit per operative per month, working with the Depot manager highlight any concerns for further audits and training as well as highlighting good performance.
Ensure 24/7 call out service is always available via the Rota system already agreed and any works delivered outside of
Normal working hours have been handed over to the nighttime Supervisor or weekend call out supervisor.
Delivery of team compliance briefs with Depot Manager. Also provide input for the Monthly / Bi-Monthly Team Brief on works to promote.
Work closely with the regional manager and Depot Manager with the recruitment of staff and ensuring all members of staff receive the appropriate training.
Attend weekly Ops Meeting and lead with update on client works.
Liaise with client regarding site queries and support TM Operatives with any site queries, work with depot manager for any further requirements.
Support the Client with Cad Request’s and work with the CAD Team with verification of CAD Drawings
Liaise with Depot Operative on kit requirements and Depot manager regarding kit levels
Chase clients for ETA’s and site attendance if required.
Liaise with sub-contractors for assistance with works and handover of documents, site brief.
Ensure GTM TM Operatives and sub-contractors are compliant in terms of vehicle contents and PPE
Provide Out of Hours Duty Manager / Supervisor Assistance (Rota for on call)
Daily handover to night shift, including organising the runs / allocation
Experience and Qualifications
Self-organisation and prioritising – job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time
Record keeping – job holder should be able to demonstrate records of work undertaken and completed as well as work in progress
Use of work tools – job holder should demonstrate competence using all work tools
Initiative and confidence – job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves
Relationship Management / Attitude – Job holder should have the ability to calmly and concisely discuss any problems or complaints and solve them without getting drawn into a conflict with either a client, member of public or operative.
Excellent Verbal and Written Communication – ability to clearly communicate with external stakeholders and internal colleagues to articulate / convey information accurately and efficiently.
Previous Traffic Management experience is essential. 12D qualification
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
About Go Traffic Management
Go Traffic Management has been serving traffic management solutions to clients since 2008, and are now one of the UK’s largest traffic management providers. Our services are delivered from our 22 regional depots, through our dedicated team of 200 employees and support network of approved suppliers.
At Go Traffic Management, we have a reputation for providing clients with extensive, well-planned, and expertly delivered solutions for projects and schemes of all sizes. We pride ourselves in meeting (and often exceeding) clients’ expectations in a professional and cost-effective manner, which is a strategy that has resulted in our long-standing working relationships with clients, partners, and stakeholders.
Be: SAFE - Go Traffic Management
Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules
