Customer Service Advisor - Permanent - Stockport - up to £28,000 DOE
We are seeking a dedicated and experienced Customer Service Advisor to join our client on a full time permanent basis. This role will see you working as part of a small team and ensuring excellent customer service is provided to their clients.
Duties include:
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Answering customer and client enquiries via telephone and email
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Resolving customer complaints in a timely manner
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Actively working to targets and upselling products
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Supporting customers on live chat
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Calling previous business, to enquire about new products avilable to them
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Keeping record of customer interactions
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Proactively follow up on quotations and enquiries
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Processing customer orders and returns
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Collaborate with other departments to ensure a seamless customer experience
The successful candidate will have experience working in a target driven role, confident making out bound calls and building strong relationships. This is an exciting opportunity to join a successful and well known business, working as part of a close knit team.
Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted
