Pay Rate: £12.87 per hour
Hours: Monday to Friday, 09:00–17:00
Contract: 6-month contract, with a 12-week temp-to-perm period
We are currently recruiting for a Customer Service Agent to join an established business operating within the trade supplies and DIY sector.
This is an excellent opportunity to join a busy customer service team, supporting customers with a range of enquiries and ensuring they receive a professional and efficient service.
Key Responsibilities:
Handling inbound calls from customers regarding complaints, queries and orders.
Dealing with customer complaints professionally and working towards positive resolutions.
Assisting with order processing and resolving order-related issues.
Providing accurate information and keeping customers updated.
Delivering a high standard of customer service in a fast-paced environment.
The Ideal Candidate:
Previous customer service or contact centre experience is desirable.
Confident communicating with customers over the telephone.
Able to handle complaints and challenging conversations professionally.
Strong communication and problem-solving skills.
A positive attitude with a customer-focused approach.
What's on Offer?
£12.87 per hour.
Monday to Friday, 09:00–17:00.
No weekend working.
Six-month contract with the opportunity to secure a permanent position following a successful 12-week temp-to-perm period.
The opportunity to work with a well-established business within the trade and DIY supplies industry.
If you have strong customer service skills and enjoy helping customers resolve issues, apply today to find out more
