As the UK's leading Social Enterprise, we move lives forward every day by building, managing and supporting thriving Communities. From new homes, social housing and student accommodation to leisure, education and Community initiatives, our work makes a positive difference to millions of People across the UK. And that takes People who care about doing the right thing. People who are ambitious, ready to grow and motivated to make a difference through the work they do.
We're looking for Colleagues who bring energy, curiosity and ownership. People who enjoy being challenged, support those around them and want to keep raising the bar. Because when we perform at our best, we create more opportunities to invest in our Customers, our Communities and each other.
Experience matters, but it's only part of the story. If you share our values and want to build a career where your work has real impact, we'd love to hear from you.
More about your role
As our Telecommunications Coordinator, you'll play a key role in keeping our telecommunications services running smoothly across the business. You'll help manage and optimise telecoms systems, oversee billing processes, coordinate equipment orders and support the delivery of new site installations. You'll work closely with internal teams, suppliers and external partners to ensure reliable voice and data services while maintaining accurate records and supporting governance requirements.
You'll also support key projects, including the migration away from copper infrastructure, drive continuous improvement initiatives with suppliers and proactively monitor telecoms services to identify and resolve faults. Acting as a central point of contact, you'll help ensure colleagues receive an efficient and seamless telecommunications service.
At Places for People we are committed to a safe working environment so a basic DBS Check is mandatory.
Essential Criteria
- Experience coordinating telecommunications, IT, network, utilities or service-based administration processes.
- Experience managing billing, invoicing, financial reconciliation or supplier accounts with a high level of accuracy.
- Experience maintaining records, asset registers or compliance documentation within a structured environment.
- Experience coordinating equipment orders, installations, suppliers or service delivery activities across multiple stakeholders.
- Knowledge of ITIL or a similar IT service management framework.
More about you
You're highly organised and able to manage multiple priorities while maintaining excellent attention to detail. You'll be comfortable working with suppliers and internal stakeholders, ensuring activities are coordinated effectively and delivered on time.
You'll have experience working in an administrative, coordination or telecommunications-focused environment and be confident managing billing information, records and service requests. Knowledge of IT service management principles, such as ITIL, would be beneficial. Most importantly, you'll take ownership of your work, enjoy solving problems and be committed to delivering a great experience for colleagues and customers.
What you'll get
We know rewarding work deserves rewarding benefits. That's why, alongside a competitive salary, you'll have access to a package designed to support you at work and beyond
You'll receive:
- Pension with matched contributions up to 7%
- Bonus scheme for colleagues at 2%
- 35 days holiday (including bank holidays) with the option to buy or sell days
- Healthcare cashback plan for everyday medical costs, with private GP and health support services available
- Comprehensive wellbeing support including counselling, flu jabs, our Employee Assistance Programme (EAP) and access to our Wellbeing Hub, supporting your mental, physical and financial wellbeing
- Access to Our Place Rewards, offering discounts and savings on groceries, travel, shopping, home products and other lifestyle purchases
- Ongoing training, professional qualifications, internal development programmes and career progression opportunities
- Recognition programmes including Star Awards and Colleague Awards, celebrating achievements and recognising great work
- Strong focus on inclusion, wellbeing and colleague engagement
- Free membership to Places Gyms
- Life Assurance to provide financial security for your loved ones, alongside access to will writing services to help you plan for the future with confidence
