Sales Station Host

CV-Library • Royal Leamington Spa, Warwickshire • 5h ago

Role: Sales Station Host Contract Type: Permanent Location: Leamington Spa Salary: £36,392.88 per annum

Job Purpose Responding to the demands of customer needs and ensuring high standards of cleanliness and presentation on stations. Based primarily within the booking office, but with responsibility for the whole station including the car park.

The promotion and sale of all products and services offered by National Rail including all forms of reservations, National Railways core products and National Railways tickets.

General assistance to customers as required including disabled assistance, information and customer information via the Public address.

To ensure that job specific activities do not introduce unacceptable business and safety risks to any aspect of the Company’s operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.

Key Accountabilities

To undertake the sale of all Chiltern Railways and National Rail products and services from all available ticket issuing systems
Deliver consistently high standards of proactive and reactive customer care both inside and outside of the booking office and remain highly visible at all times
Where applicable, take responsibility for management and operation of ticket gates
Supplementing the automated announcing system with live local announcements to ensure customers are kept informed of train running alterations
Where applicable, take responsibility for being the point of contact for issues relating to the car park in the absence of an attendant or nominated security
Carry out all tasks to comply with Cash regulations and Office Security procedures
Perform all duties required to obtain a shift balance incorporating all documentation as instructed
Ensure all accounting documentation is completed accurately and following set procedures
Read all notices, instructions, and circulars and adhere to all instructions
Maintain knowledge and understanding of booking office publications contained within the office computer system
Keep leaflet displays stocked with suitable leaflets and poster sites to be presented to a high standard
Maintain and account for all self-service ticket systems as laid down by instructions
Keep a record of all refunds and pay out authorised refunds when necessary
Order stationery and ticket stock through the Customer Service Manager
Ensure locked stock items are recorded in the locked stock register.

Person Specification

Essential Criteria

Previous experienced working with customers.
Strong Interpersonal Skills
Basic accounting and cash handling knowledge
Ability to deal with conflict situations
Good communicator skills
Passionate about providing good customer service
Smart personal appearance
Flexible approach to working conditions and working changing working environment
Calm under pressure
Customer focused with excellent customer service skills
Excellent people skills
GCSE (A – C grades) in English and Maths